Privacy Policy

AllCourts is a Go To Court Lawyers company and operates at allcourts.com.au. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use our website, submit a booking, request a court lawyer, contact us, use a related service, or are referred to us through Legal Hotline at legal-hotline.com.

What we collect

We may collect personal information when you contact us, use our website, submit a booking, request a court lawyer, speak with our staff, speak with a lawyer, use a related service, or are referred to us through Legal Hotline.

The information we collect may include:

• Your first name and, where provided, your full name
• Your mobile phone number and other contact numbers
• Your email address
• Your Australian state or territory and, where provided, your postcode or address
• The court, tribunal or jurisdiction involved in your matter
• The court location
• The hearing date, mention date, trial date, deadline, appointment date, or other time-sensitive information you choose to provide
• The type of court matter or legal issue involved
• A description of your legal enquiry or court matter
• The area of law involved and how urgent the enquiry is
• Information about whether you want to book a lawyer, receive follow-up, or be connected with a local court lawyer
• Information required to assess, book, manage or provide court representation or legal services
• Payment, billing and booking information
• A written transcript, summary or record of information you provide through Legal Hotline or related intake services
• Any other information you choose to provide during a call, through our website, by SMS, by email, through Legal Hotline, or through another contact method

Because AllCourts helps people find lawyers for court matters and legal proceedings, the information you provide may include sensitive information. This may include information about criminal allegations, family disputes, domestic or family violence, children, health, disability, alcohol or drug use, employment, immigration, financial hardship, court proceedings, police matters, disputes with other people, and other private legal or personal circumstances.

When you submit a booking or request a court lawyer, we may collect your full name, email address, phone number, postcode, court location, hearing date, matter type, matter details and payment information. Payment card details may be handled by a secure payment processor. We do not need to see or store your full payment card details.

Technical metadata, such as IP address, browser type, pages viewed, device information and cookies, may be collected automatically when you visit our website.

Legal Hotline, call transcription and enquiry records

Legal Hotline at legal-hotline.com is a separate hotline and intake service that may handle, receive, triage, transcribe, summarise, classify or refer legal enquiries.

Legal Hotline does not record or retain audio recordings of calls.

If you contact AllCourts through Legal Hotline, or if your enquiry is referred to AllCourts from Legal Hotline, the call or enquiry may have been transcribed, summarised and classified by Legal Hotline in accordance with the Legal Hotline Privacy Policy.

Calls to AllCourts, Legal Hotline, or related intake services may be transcribed for intake, quality assurance, compliance, follow-up, booking, referral, dispute-resolution and service-delivery purposes.

By continuing with a call after the call begins, you consent to:

• a written transcript or enquiry record being created
• the transcript or enquiry record being used to understand your enquiry
• the transcript or enquiry record being summarised and classified
• your enquiry being assessed for urgency, area of law, location, court, hearing date and suitability for referral
• follow-up by SMS, email or telephone where appropriate
• your information being shared with AllCourts, Go To Court Lawyers, Legal Hotline, participating lawyers, or related legal-service brands where reasonably necessary to respond to your enquiry, arrange representation, manage a booking, manage a referral, or provide legal services
• your information being handled in accordance with this Privacy Policy and, where applicable, the Legal Hotline Privacy Policy

You may end the call at any time.

If you do not agree to a transcript or enquiry record being created, you should end the call and contact us through another contact method listed on our website, where available.

How we use your information

We use your information to:

• Respond to your enquiry
• Assess the court, location, date, urgency, area of law and type of assistance you may need
• Arrange, manage and confirm lawyer bookings or court representation
• Provide legal services where a lawyer or law firm agrees to act for you
• Match you with a suitable local lawyer or law firm
• Send you SMS, email or telephone notifications about your enquiry, booking, court date, lawyer contact or consultation
• Process payments and manage billing
• Maintain client, enquiry, booking, referral and business records
• Improve the quality, reliability, safety and compliance of our services
• Review enquiry handling, booking outcomes and service performance
• Detect, prevent and respond to misuse, fraud, abuse, security issues or unlawful activity
• Respond to complaints, disputes, legal requests and regulatory obligations
• Comply with our legal and professional obligations

We may use de-identified or aggregated information to understand service performance, improve call flows, improve quality assurance, monitor compliance and develop our services.

AI processing and service improvement

AllCourts may receive enquiries, summaries, transcripts, classifications or referral information from Legal Hotline or related intake systems. AI systems and related technology may be used to operate Legal Hotline, transcribe calls, summarise enquiries, classify matters, assist with follow-up, and support the allocation of enquiries to lawyers or law firms.

We do not sell your transcripts, enquiry records or legal enquiry information.

We do not permit our service providers to use your transcripts, enquiry records or legal enquiry information to train their general AI models.

We may use de-identified or aggregated information to improve our own service quality, compliance processes, call flows, internal systems and user experience. Where practical, we remove or reduce identifying information before using information for these purposes.

Human staff, contractors, lawyers or participating law firms may review transcripts, summaries or enquiry details where reasonably necessary for quality assurance, compliance, support, dispute resolution, referral management, booking management, legal obligations, professional obligations, or service improvement.

Who we share your information with

We may share your information with:

• Lawyers and law firms who may assess, accept, manage or provide legal services in relation to your enquiry or court matter
• Go To Court Lawyers, where reasonably necessary to respond to your enquiry, arrange a consultation, manage a booking, manage a referral, or provide legal services
• Legal Hotline, where your enquiry is made through, referred from, or managed with the assistance of Legal Hotline
• Related and referral services, including Go To Court Lawyers and other legal-service brands or platforms connected with AllCourts or Legal Hotline, where this is reasonably necessary to respond to your enquiry, arrange court representation, manage a consultation, manage a referral, or provide follow-up
• Courts, tribunals, barristers, experts, process servers, investigators, government agencies, regulators, insurers, accountants, auditors, professional advisers and other third parties where this is reasonably necessary for the conduct or management of your matter
• Technology, payment, communications, database, security, analytics, hosting and business-support service providers
• Third parties where required by law, or where necessary to enforce our legal rights, respond to legal processes, protect our systems, investigate misuse, or manage complaints or disputes

We do not sell your personal information to anyone.

Where your information is stored and processed

Your information may be stored or processed in Australia.

Some service providers used by AllCourts, Go To Court, Legal Hotline, related services, or their technology providers may process or store data outside Australia. Where this happens, we take reasonable steps to ensure your information receives appropriate privacy, confidentiality and security protection.

By using our website, contacting us, using Legal Hotline, submitting a booking, requesting a court lawyer, or providing information to us, you acknowledge that your information may be processed or stored by service providers in Australia and overseas, including where this is necessary for transcription, AI processing, communications, payment processing, database hosting, security, compliance, analytics or service delivery.

Confidentiality and legal enquiries

We treat legal enquiry information as confidential.

Using the AllCourts website, submitting a booking, requesting a court lawyer, speaking with AllCourts, using Legal Hotline, or submitting an enquiry does not, by itself, create a solicitor-client relationship with AllCourts, Go To Court Lawyers, Legal Hotline, or any participating lawyer or law firm.

A solicitor-client relationship is only created when a lawyer or law firm formally agrees to act for you.

If you submit a booking, request court representation, or request a paid consultation, relevant information from your enquiry may be shared with a lawyer or law firm for the purpose of assessing your matter, arranging representation, arranging the consultation, and providing legal services.

How long we keep your information

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our usual retention periods are:

• Active legal matters: while the matter is in progress, plus any period required by law, professional obligations, insurance requirements, or reasonable business-record requirements
• Booking records: 7 years, including for Australian taxation and accounting requirements
• Transcripts, enquiry summaries and intake records: for as long as reasonably necessary for intake, referral, compliance, quality assurance, complaint handling, dispute resolution, legal obligations, professional obligations and business records
• De-identified analytics: indefinitely

We may retain information for longer where reasonably necessary to comply with legal obligations, professional obligations, resolve disputes, investigate misuse, respond to complaints, enforce our rights, protect our systems, or deal with actual or anticipated legal claims.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, technical security measures, contractual confidentiality obligations, internal policies, monitoring, and limits on who can access transcripts and enquiry records.

No system is completely secure. You should not provide information to AllCourts, Go To Court, Legal Hotline, or any related service unless you are comfortable with it being handled in accordance with this Privacy Policy and, where applicable, the Legal Hotline Privacy Policy.

Accessing and correcting your personal information

You may request access to the personal information we hold about you. You may also request correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to an access or correction request. In some circumstances, we may refuse access or correction where permitted by law, including where access would compromise another person’s privacy, prejudice legal proceedings, reveal commercially sensitive information, or conflict with legal or professional obligations.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so that we can investigate and respond.

We will aim to respond to privacy complaints within a reasonable time.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Cookies

Our website uses cookies for session management, security, analytics and service improvement. You can disable cookies in your browser settings, but some features of the site may not work properly.

Updates to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent change. Material changes will be communicated through our website.

Contact

AllCourts
Website: allcourts.com.au
A Go To Court Lawyers company
Phone: 1800 934 070
Email: [email protected]